Bluestone Cars Terms & Conditions

1. BLUESTONE CARS (hereinafter referred to as 'the Company') aims to provide the best possible service to its clients.
2. All journeys must be booked and paid for in advance using the Internet site www.bluestone.gb.com, its dedicated secure payment hosts or another method at the companies discretion.
3. Minimum charge of £60 applies to all journeys booked through The Company.
4. Deposits for any journey will be charged at 100%.
5. Provisional bookings will only be held for 36 hours unless otherwise stated.
6. Your booking will be confirmed by e-mail upon receipt of the full journey cost and upon acceptance by The Company.
7. Deposits are not refundable but are transferable.
8. Acceptance of our services is acceptance of contract.
9. No Vehicles will be permitted to commence hire until paid for in full unless otherwise agreed by the Company.
10. Any additional costs such as mileage, extra time or parking charges must be paid in 'cash only' at the end of the hire. Extra time and mileage is charged at the prevailing rate in hourly increments.
11. Additional instructions on the day of hire will incur additional costs.
12. All Vehicles are strictly non-smoking.
13. Any deviation from the journey booked, as shown on your booking form and our subsequent confirmation will incur additional costs.
14. The balance of your booking shall be paid in full at least twenty-four hours in advance of the journey unless otherwise agreed by the company.
15. The Company may in its absolute discretion without liability and without giving reason refuse to accept any booking.
16. The Company cannot be held responsible for any loss financial, professional, missed connection, flights, trains, boats, due to electronic, Internet or e-mail failure.
17. The Company cannot be held responsible for any loss financial, professional, missed connection, flights, trains, due to the vehicle not arriving at the collection address at the booked time due to adverse weather, traffic conditions, or road traffic accidents or road closures, mechanical failure, riots, acts of god, accidents, illness or any other event beyond our control.
18. The Company cannot be held responsible for any missed connections i.e.. flights, trains, boats due to adverse weather, traffic conditions, or road traffic accidents or road closures, mechanical failure, riots, acts of god, accidents, illness or any other event beyond our control.
19. Any quoted collection or journey times are best estimates only and whilst it uses all reasonable efforts to convey passenger(s) to their destinations in the shortest possible time, The Company shall have no liability if a collection or journey time exceeds any estimation given or otherwise exceeds the customers or the passenger(s) expectations for whatever reason nor shall The Company have any other liability to the client or passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.
20. The Company accepts no responsibility nor will it be held liable in any way for any unforeseen circumstances such as mechanical breakdown, punctures, accident, traffic jams or severe weather conditions. However, should delays occur or hired vehicles become permanently immobilised due to any of the aforesaid reasons or in circumstances beyond its control the company reserves the right to provide an alternative vehicle where possible.
21. The Company shall have no liability for any damage, loss, costs, claims or expenses (whether foreseeable or not) incurred or suffered by the client or the passenger(s) by virtue of eventualities or occurrences or omissions including on the part of the company driver outside of the reasonable control of The Company.
22. The Company cannot be held responsible or liable in any way for loss or damage to client's property, luggage or personal effects howsoever it is caused. The company cannot be held responsible for the return of any property left in the vehicle and the hirer is responsible for arrangements for the safe return of their property.
23. If The Company cancels the booking it shall have no liability to the client or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the client of the cancellation.
24. In the event of any cancellation The Company must be notified by e-mail as soon as possible. Cancellation of your Booking will incur a charge of up to 20% of the total journey cost. If we are not notified by e-mail of your cancellation you will be liable for the full payment of your booking. If the cancellation is within 48 hours of your booking date you are liable for 50% of the total journey cost. If cancellation is within the 24 hours preceding your Booking time, you are liable for 75% of the total journey cost. Journeys cancelled within the 12 hours preceding your booking time will not receive a refund.
25. The Company reserves the right to terminate any and all services to rude and abusive clients.
26. Normal luggage assumes 1 suitcase and 1 piece of hand luggage per person; any luggage that the vehicle cannot accommodate is the responsibility of the passenger.
27. Any journey booked where the passenger is not contactable 70 minutes after the booked time OR flight arrival will result in a 100% cancellation charge.
28. For journeys booked from Airports, Train Stations, and Seaports the onus is on the passenger to locate the driver and not the vehicle driver to locate the passenger, on booking any such journey we will give a definite meeting point that the passenger must locate, any failure on the passengers part to locate the company representative will result in a 100% cancellation charge.
29. The Company will allow a reasonable amount of time for late flights, trains, and boats and will monitor arrivals where possible. When a reasonable amount of time has elapsed, the passenger will incur a 100% cancellation charge.
30. No liability can be accepted for clothing etc. being marked or dirtied in any way howsoever caused or by any means during the duration of your hire.
31. Any fouling of the vehicle by any passenger will result in a charge of a minimum of £90.00 dependant upon the severity of the fouling.
32. Hirers will be held responsible for any damage to our vehicles howsoever caused by the client's or their guests regardless of cost for clean up or repairs i.e. spillage stains, sickness, burns or tears to fabric etc.
33. The Company reserves the right to prosecute any person who causes damage to any vehicle booked through us to the full extent under the law.
34. The driver has the right to refuse any passenger that they feel may be a threat to him/herself or vehicle.
35. The material contained in this web site/letter is provided for general information only and does not constitute acceptance of any bookings that may be made. We accept no responsibility for loss, which may arise from reliance on information, contained in this site/letter or from any private hire bookings made on this site/letter. Settlement is due 24 hours in advance of the booked journey time.
36. The Company reserves the right to alter or vary these terms and conditions in any respect at its absolute discretion upon publishing the relevant alterations and of the date upon which such alterations take affect on the Bluestone Cars web site www.bluestone.gb.com
37. These Terms and Conditions override all others and the Company reserves the right to alter and amend these terms and conditions at any time and without prior notice.

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